Spanning Silos and Spurring Conversations: Positive Deviance for Reducing Infection Levels in Hospitals. Performance, 2(3): 78-83 —- Singhal, Keith McCandless, Prucia Buscell, & Curt Lindberg (2009) —- http://utminers.utep.edu/asinghal/Articles%20and%20Chapters/Journal%20Articles/Singhal-McCandless-Buscell-Lindberg-MRSA-Performance_2009-Article-EandY.pdf